At their first in-person meeting in nearly a year and a half, Adventist Health Care Division Operations Council celebrated the newest recipients of the prestigious Centers for Medicare & Medicaid Services (CMS) five-star rating – the highest quality rating awarded by the agency within their Overall Hospital Quality Star rating program.
Adventist Health Glendale, Adventist Health Howard Memorial and Adventist Health St. Helena received plaques as recognition for this achievement.
“Realizing this goal, particularly through the global COVID-19 pandemic, is a tribute to our dedicated staff and their concern for the well-being of the community,” says Dr. Steven Herber, president of Adventist Health St. Helena.
CMS assigns star ratings for its Hospital Compare website to guide consumers in choosing highly rated hospitals and other care providers in their area. The star ratings are based on a hospital’s performance across an average of 37 quality and safety measures that are organized into five categories: Mortality, Safety of Care, Readmission, Patient Experience, and Timely & Effective Care. Of over 4,500 hospitals rated by CMS this year, 455 received five stars.
“It takes a compelling amount of focus to achieve this rating,” says Eric Stevens, Care Division Operations Executive at Adventist Health. “To show that we can compete and produce five stars in a really difficult business environment elevates our thinking about who we are and who we can become.”
Adventist Health Glendale, Adventist Health Howard Memorial and Adventist Health St. Helena are three of only 39 hospitals in California that earned a five-star rating.